Refund policy

Personalized pieces

Each necklace is made just for her, exactly as you type each name, so we can't accept returns or exchanges for a change of mind.

Damaged or made wrong

If your necklace arrives damaged, defective, or with a mistake on our side, contact us within 30 days of delivery with your order number and a photo, and we'll make you a new one free.

Typos

Please double-check every name before checkout. Names are cut exactly as typed, including capital letters. If you spot a typo, contact us right away. We can only change a name before production starts.

Lost packages

If tracking shows no movement for 10 business days, contact us and we'll help.